Shipping, Returns & Damages

Returns Policy

We want you to love your purchase! Please note that all sales are final on olive oils, vinegars, and other food items. If you need to return a non-food item, it must be unopened and in its original packaging. Email us at [email protected] within 5 days of purchase to request a return. Once the item arrives back to us, we’ll issue your refund (minus shipping). Please allow up to 4 weeks for this process.

Same Day Shipping

Need it quickly? Orders placed Monday–Friday by 11:00 AM EST ship the same day from our DeLand location (for in-stock items). Products sourced from other locations may take an additional 24 hours to process. We do our best to ship promptly so your order arrives as soon as possible.

Damages & Missing Packages

We carefully pack every order, but sometimes shipping carriers can be rough in transit. If your package arrives damaged:

• Contact us immediately and provide photos of the shipping box, packaging, and damaged items.

• Save everything (box, packaging, and items) until the claim is resolved — carriers require this.

Important: If a package is damaged and returned to us by the carrier, we cannot issue a refund or send replacements until the package has been received back and the damage assessed.

For missing packages, please allow 30 days to ensure the shipment is not delayed or delivered late. During this time, we will work with the carrier to help track it down.