Shipping, Returns & Damages

 

We want you to be happy with your purchase. All sales of olive oil, balsamic, and other food items are final.

We’re human, and mistakes happen. If you received something different from what you ordered, please let us know immediately. We’ll do our best to make it right.

If your package was damaged in transit, email [email protected] within 48 hours of delivery. Include your name, order number, and clear photos of all items, the shipping box, and any damaged packaging. Keep the original packaging, broken items, and paperwork until we provide instructions.

 

If you change your mind about a non-food item, you may return it if it is unused, unopened, and in its original packaging. Email us within 14 days of delivery to request a return, and wait for instructions before sending anything back. Once we receive and inspect the item, we’ll contact you about a refund to your original payment method or an exchange. Original shipping charges are not refunded for standard returns, and return shipping is the customer’s responsibility.

 

 

In-stock orders placed Monday–Friday by 11:00 AM Eastern Time ship the same day from our DeLand store. Items located at our other store may need an additional 24 hours to process.

To help keep popular flavors available, some products have quantity limits. If you need more than five bottles of one flavor, please contact us before ordering. Orders of that size may require at least 30 days’ notice.

 

 

 

Our olive oils are bottled with natural corks. A small amount of oil may seep around the cork during shipping, especially when a package spends time on its side in warm weather. Even a few drops can spread across the bottle and look like a larger leak. We fill our bottles to the shoulders, so minor seepage generally results in little product loss.

 

For significant leakage, broken bottles, or other shipping damage, please follow the photo, email, and packaging instructions in our Returns Policy above.

If the carrier returns a damaged package to us, we’ll assess it once it arrives back at our store before arranging a resolution.

 

If tracking shows your package is delayed or missing, please contact us. We’ll work with the carrier to locate it. Carrier investigations can take up to 30 days.